FAQ

Using The Customprints4less.com Web Site

What is your phone number and operating hours?
You can contact us at 1-800-370-5591 or 561-368-4225 from 8.30am to 5.30pm Monday through Friday EST. You may also Contact Customprints4less.com">email us.

Your privacy and security?
No information we collect is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products ordered. Our shopping cart uses the latest secure server technology. When placing your order online, your credit card information IS NOT saved or shared with anyone.

Products / Ordering

How long does it take for me to get the proof of my job?
Most proofs are emailed to you with in 3-5 hours from placing your order.

How long will it take to get my order?
Most jobs are produced in 5-7 working days from the day you approve your order for production. This does NOT include shipping time.

How can I get my order even faster?
We will always do our best to help you meet your deadline. Once you have placed your order, simply call us and let us know when you must absolutely receive your order. We will do our best to help you meet your deadline. We do all this as a courtesy to any of our clients.

Is there a discount if I re-order my job? 
No, All our prices are based on wholesale pricing. We offer you the best price every time.

Will I always receive exactly the quantity I order?
Almost always. If for any reason you did not receive the correct quantity. Call us at 1-800-370-5591 and we will be more than happy to see to it that you receive what you ordered.

What if I want to change something on my order after I have approved the proof?
Once a proof is approved we do our best to send all jobs to production so that they are shipped out within 5-7 working days time frame. There for in most cases, once the proof has been approved for production it can not be stopped or changed. Still, we suggest that if such situation accrued, call us. If the job has not Been printed yet, we will be happy to help.

Shipping Services

Standard shipping is UPS ground. You may select UPS 2nd or 3rd day service or USPS service. This does not expedite your production, It simply means that once your order is completed it will be send to you with a faster UPS or USPS service. Our online shipping prices are valid within the continental United States. For Alaska and Hawaii, please order using USPS or call us for the best rates. We have clients all over the world and are happy to provide you with the best combined pricing on any printing project.

Where can I check shipping transit times?
Once your order is shipped a confirmation will be emailed to you with your tracking number.

Is there an extra charge for bleeds?
No. We do not charge extra for bleeds. How ever you do need to include 1/8" of design on the bleeding edge.

How do I order multiple pieces?
Simply place a separate order for each printed piece.

Proofs

How well will proof match what I see on my monitor?
Most PDF proofs are simply used to review the content of the form. Different ink colors, shades, gradients do not show exactly on the monitor as they will on the end product.

If I send you a sample of my last job will you match the colors?
As wholesale printers we will do our best to match your new job to the previously printed sample, but WE DO NOT GUARANTY the match. There is no guarantee that the finished product matches the sample provided.

How do I view my proof?
All proofs are sent digitally as PDF files. If for some reason you need to have your proof faxed to you, indicate that when placing your order. If you need to download free PDF reader click here.
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File Preparation

We accept most high resolution files